Frequently Asked Questions
Straight answers to the questions Dallas homeowners ask us most. If you don't see your question here, just give us a call.
What areas of Dallas do you serve?
We serve Dallas neighborhoods including Downtown, Uptown, Deep Ellum, Oak Lawn, Oak Cliff and Bishop Arts, Lakewood, Lake Highlands, Preston Hollow, North Dallas, and East Dallas, plus nearby suburbs including Plano, Irving, Garland, Richardson, Mesquite, and Arlington. See the full list on our service areas page.
Do you offer same-day or emergency plumbing service?
Yes. Active leaks, burst pipes, sewer backups, and a total loss of hot water are treated as priority calls. Call us and describe the situation so we can respond appropriately.
How do you price plumbing jobs?
We give you the cost before starting work, based on the actual diagnosis -- not a flat rate that ignores what your specific job requires. You will know the cost before anything begins.
What plumbing services do you offer?
We handle emergency plumbing repair, drain cleaning, water heater repair and installation, leak detection and pipe repair, toilet and fixture repair, sewer line service, and both residential and commercial plumbing. See our services page for details on each.
Do I need to be home for a plumbing appointment?
For interior work, yes, someone needs to provide access. For some exterior issues, like an underground leak, we can sometimes work with advance access arrangements -- ask when you book.
How quickly can you schedule a non-emergency plumbing repair?
Scheduling depends on current demand, but we aim to offer options within a few days for routine repairs, with same-day slots often available for more time-sensitive issues.
Still have questions?
The fastest way to get answers is to speak with a real plumber. Call us directly.